Privacy Policy

At VolumeEdge ("we", "us", or "our"), we respect your fundamental right to privacy. This Privacy Policy details how we collect, store, utilize, and protect your information when you access our analytics platform, charting terminals, and financial statement applications at www.volumedge.app.

1. Information We Collect

We adhere to strict data-minimization principles, collecting only the data essential to deliver a seamless, high-performance analytical environment:

• Account Identification: When you register or sign in, we process your email address and an encrypted user identifier through Supabase Authentication.
• User Watchlist Data: When you star stocks or build custom watchlists in the Command Palette or terminal, your selected tickers are synchronized to the user_watchlists table in Supabase (for authenticated accounts) or preserved in browser localStorage (for guest browsing).
• Payment & Subscription Metadata: All payment transactions are handled exclusively by Stripe. VolumeEdge never stores, transmits, or has access to your full credit card numbers, CVVs, or banking details. Stripe securely returns only an encrypted customer token and active subscription verification status.
• Diagnostic & Operational Telemetry: We collect aggregated, non-personally identifiable diagnostic logs (such as database query latency and API cache hit rates) to ensure 99.9% uptime for our Volume Profile and financial calculation pipelines.

2. How We Use Your Information

The information we collect is used strictly for legitimate platform operations:

• Authenticating secure login sessions across devices.
• Persisting and synchronizing your custom stock watchlists and chart indicator preferences.
• Verifying active 7-day trials or Pro subscription status via secure Stripe Webhooks.
• Optimizing database indexing and server memory caching for frequently queried tickers.
• Communicating critical administrative notices or billing updates.

3. Strict Zero Data-Selling Guarantee

4. Third-Party Service Providers (Subprocessors)

We share data only with industry-leading infrastructure partners necessary to operate VolumeEdge:

• Supabase Inc.: Hosts our cloud PostgreSQL database, handles user authentication, and enforces Row Level Security (RLS) data protection.
• Stripe Inc.: Certified PCI-DSS Level 1 payment processor handling subscription billing and customer portal management.
• Render Services Inc.: Cloud hosting environment providing compute infrastructure for our backend calculation engines.

5. Data Security & Storage Architecture

• Encryption in Transit & at Rest: All network traffic is encrypted using modern TLS 1.3/HTTPS protocols. Database storage is protected with AES-256 encryption.
• Row Level Security (RLS): Supabase database policies ensure that each authenticated user can strictly access and modify only their own profile and watchlist records.

6. Your Rights & Data Deletion

Under global privacy frameworks (including GDPR and CCPA principles), you have the right to:

• Access, view, or export the personal data associated with your account.
• Update or modify your account email and profile settings.
• Request Complete Account Deletion: You may request the permanent wipe of your user account, authentication records, and all cloud watchlists by contacting us at support@volumedge.app.

7. Children's Privacy

VolumeEdge is designed for adult market participants and investors. We do not knowingly collect personal data from individuals under the age of 18.

8. Changes to This Privacy Policy

We may periodically update this policy to reflect new security protocols or service enhancements. Any material revisions will be reflected on this page with an updated "Last Updated" date.

9. Contact Us

If you have questions regarding this Privacy Policy or wish to submit a data subject request, please reach out via our Contact Channel or email support@volumedge.app.